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Returns Policy

Returns Policy

If you are not completely satisfied with your purchase, you can return it within 28 days of purchase in its original unworn condition and with your original receipt and we will refund the product price. All sales items are returnable within 7 days.

This will not include postage costs.

Please return the shoes in the outerbox which they were received in wrapped in brown paper. Please refrain from using tape directly on the shoe box’s.

Send returns to:

Andersons of Durham
The Keep
47 Saddler Street
Durham
DH1 3NU
UK 


Please ensure your name and address are clearly visible on the return. Alternatively include a copy of your invoice/original receipt in the return.

If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

 

To return Dubarry products, please contact us to arrange for these products to be picked up from your home or place of business. However this service is only availbale for Dubarry products of purchase value £50 or over.

All shoe care products are non returnable.

Should you have a complaint or any comments please do not hesitate to contact us.